Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, contact us at:

Email: carvalholtd@gmail.com

If your return is accepted, we will provide instructions on how to return the item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Return Shipping Costs

Returns are free for customers located in the United Kingdom.